Welcome to AzureRift. These Terms & Conditions ("Terms") govern your use of our website, services, and any engagement with AzureRift ("we," "our," or "us"), a company registered in India providing computer consultancy and computer facilities management activities.

By accessing our website or availing any of our services, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Services Overview

AzureRift provides the following services as per its Memorandum of Association:

• Computer Consultancy & IT Advisory: Strategic advice, technical assistance, and consultancy in the design, development, implementation, operation, and maintenance of computer systems, hardware, software, and IT infrastructure.
• Custom Software Development: Writing, modifying, testing, and adapting computer software and programs to meet specific client requirements, including custom software solutions, systems integration, data processing, and application development.
• Computer Facilities Management: Full-lifecycle management of IT facilities, including systems analysis, programming, database management, network operations, and cloud-based computing services.
• Cloud & Data Services: Cloud computing, server management, data storage, processing, retrieval, data analytics, and IT-enabled services.
• Network Security & Cybersecurity: Implementation and management of network security, cybersecurity solutions, and technical support services.
• Portal & Platform Operations: Establishment, maintenance, and operation of websites, portals, and online platforms acting as gateways to the Internet, including media sites with periodically updated content and digital publishing services.
• Note: AzureRift does not provide web-page designing services, as explicitly excluded in our MOA.

Specific terms for each project or engagement will be outlined in separate Statements of Work (SOW), Service Agreements, or Order Confirmations.

2. Client Responsibilities

To enable us to deliver our services effectively, you agree to:

• Provide accurate, complete, and timely project requirements, feedback, and approvals.
• Grant access to necessary systems, servers, third-party APIs, or resources required for project execution.
• Cooperate fully with our team and respond promptly to requests for information or decisions.
• Maintain the confidentiality of any access credentials, accounts, or systems provided to you.
• Ensure that all materials, data, or content you provide comply with applicable laws and do not infringe third-party rights.
• Obtain and maintain any licenses, consents, or permissions required for your use of our services.

We are not liable for delays or failures caused by your non-compliance with these responsibilities.

3. Intellectual Property Rights

• 3.1 Ownership of Deliverables
  • Upon full payment of all applicable fees, and unless otherwise agreed in writing, you will own the final deliverables specifically developed for you under a project (e.g., custom software code, applications).
  • AzureRift retains the right to reuse general-purpose libraries, frameworks, methodologies, and tools developed prior to or independently of your project.
• 3.2 AzureRift Intellectual Property
  • All intellectual property rights in our pre-existing materials, including but not limited to methodologies, source code, documentation, templates, algorithms, and proprietary software, remain solely with AzureRift.
• 3.3 License to Use
  • Where full ownership is not transferred, we grant you a non-exclusive, non-transferable, perpetual license to use the deliverables for their intended purpose.
• 3.4 Portfolio Rights
  • We reserve the right to showcase completed projects in our portfolio, case studies, or marketing materials, unless you request confidentiality in writing.

4. Confidentiality

Both parties agree to treat as confidential all proprietary information disclosed during the course of any project or engagement ("Confidential Information"). Confidential Information shall not be disclosed to third parties without prior written consent, except as required by law.

This obligation survives the termination of any agreement between us.

5. Payment Terms

• 5.1 Fees and Invoicing
  • Fees for services will be as outlined in the applicable SOW, project agreement, or invoice.
  • Invoices are payable within the timeframe specified (typically [15/30] days from invoice date).
  • All fees are exclusive of applicable taxes (GST, withholding tax, etc.), which shall be borne by you.
• 5.2 Late Payments
  • If payment is not received by the due date, we reserve the right to charge interest at 1.5% per month (18% per annum) on overdue amounts.
  • We may suspend service delivery or access to deliverables until full payment is received.
  • Continued delay may result in termination of the project.
• 5.3 Refund Policy
  • No refunds shall be provided once work on a project has commenced, as services are professional in nature and time is allocated upon engagement.
  • For fixed-price projects, payments are non-refundable after the project start date.
  • In case of service cancellation by you, fees for work completed up to the date of cancellation shall be payable.

6. Warranties and Disclaimers

• 6.1 Our Warranty
  • We warrant that our services will be performed with reasonable skill and care, in accordance with prevailing professional standards.
• 6.2 Disclaimer
  • Except as expressly stated, our services and deliverables are provided on an "as is" basis. We make no warranties regarding:
    • Uninterrupted or error-free operation of software or systems.
    • Fitness for a particular purpose unless explicitly agreed in writing.
    • Compatibility with third-party systems not specified in the project scope.
  • We do not guarantee specific business outcomes, revenue increases, or cost savings resulting from our services.

7. Limitation of Liability

To the maximum extent permitted by applicable law:

• AzureRift shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill, even if advised of the possibility of such damages.
• Our total liability arising out of or related to these Terms or any project, whether in contract, tort, or otherwise, shall not exceed the total fees paid by you to us in the twelve (12) months preceding the event giving rise to the liability.
• This limitation does not apply to liability arising from fraud, gross negligence, willful misconduct, or death/personal injury caused by negligence.

8. Third-Party Services and Integrations

Our solutions may involve integration with third-party platforms, APIs, or services (e.g., cloud providers, payment gateways, analytics tools). We are not responsible for:

• The performance, availability, or security of third-party services.
• Changes to third-party APIs or terms that affect our deliverables.
• Any data loss or issues arising from third-party systems.

You are responsible for complying with the terms of service of any third-party providers you engage.

9. Termination

• 9.1 Termination by Either Party
  • Either party may terminate a project or agreement with written notice if the other party commits a material breach and fails to remedy it within [30] days of receiving written notice.
• 9.2 Termination by AzureRift
  • We may suspend or terminate services immediately if:
    • You fail to make payments when due.
    • You violate these Terms or any applicable law.
    • You engage in fraudulent, abusive, or illegal activities.
• 9.3 Effect of Termination
  • Upon termination:
    • You shall pay all fees due for work completed up to the termination date.
    • AzureRift shall deliver any completed deliverables for which payment has been received.
    • Confidentiality and limitation of liability provisions shall survive termination.

10. Data Processing and Security

Where we process data on your behalf as part of our services:

• You retain all ownership and responsibility for your data.
• We will process data only in accordance with your instructions and as necessary to provide the services.
• We implement reasonable technical and organizational measures to protect data against unauthorized access, loss, or disclosure.
• However, we are not liable for data breaches caused by factors beyond our reasonable control, including your security practices or third-party failures.
• For cloud and data storage services, you are responsible for maintaining your own backups. We do not guarantee data recovery in all circumstances.

11. Governing Law and Dispute Resolution

• These Terms shall be governed by and construed in accordance with the laws of India.
• Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in Hyderabad, India.

12. Amendments

We reserve the right to update or modify these Terms at any time. Changes will be effective upon posting to our website with an updated "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the revised Terms.

13. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us at:

• AzureRift
• Email: support@azurerift.com
• Phone: +91 9083080448
• Website: https://azurerift.in